Features of New Public Administration

Change and Administrative Responsiveness

The social, political, economic and technological environments are changing rapidly. Administrative organisations should, therefore, develop clear criteria by which the effectiveness and relevance of their decisions and actions can be judged in the changing context.

Rationality

In Public Administration there is a good deal of emphasis on rationality as the main criterion for administrative dimensions and actions. But this rationality really refers to the rationality of, the administrator and not as people would interpret it. The administratorneeds to consult the citizens as well not only about what'is proposed to be done but also about what ought to be done and by whom.

Management- Worker Relations

It is true that human relations approach within an administrative organisation enhances both morale and productivity (efficiency) among employees but these are not to be end in them. The main objective should be the satisfaction of the citizens with the performance and attitudes of the administrative employees whose morale and productivity would have risen due to any human relations approach within an organisation

Structures

There is 'a need in adopting a dynamic approach to organizational structure. Appropriate Decentralization of authority and modification of hierarchies of control and subordination for instance, need continuous review so that the structure becomes relevant to the changing needs of environment.